How can we help you?
General Questions about our Products
What material are Blushing Indigo pieces of jewelry made from?
The metal parts used are made of 24k gold-plated or silver-plated rhodium brass and originate from Germany and Italy. The glass beads are Matsuno beads from Japan. We purchase these from Istana Mote, Bali's best bead shop.
We are increasingly expanding our range with delicate necklaces, earrings, bracelets, and anklets made of 925 sterling silver with a 24k gold alloy.
How can I properly care for my jewelry?
Avoid contact with water and remove your jewelry when exercising. Please also note that hairspray, body lotion, and perfume can damage the alloy. Do not store your jewelry in the bathroom, as the humidity there can damage the surface. The ideal place for storage is an airtight container or a closed jewelry box. Clean your jewelry gently with a dry cloth after wearing it to remove any dirt.
Is the jewelry nickel-free?
Yes. Our jewelry pieces are nickel-free and hypoallergenic.
Can I order the bracelets in my preferred length?
The bracelets with lobster clasps are one size fits all, measuring 16 to 17 cm. Each bracelet features a 2 cm extension chain.
We can shorten the bracelets with lobster clasps upon request. Simply specify your desired length in the notes at the end of the ordering process. An extension is also possible. To do this, we simply make the extension chain a bit longer. Write your requests in the notes at the end of the ordering process.
Can I have my jewelry from Blushing Indigo repaired?
The bracelets with lobster clasps are very sturdy, featuring jewelry wire and crimp beads, and should withstand normal daily wear and tear. We provide a 6-month warranty from the date of purchase, provided that you can verify it with a receipt.
In rare cases, it may happen that a bracelet with a knot closure comes undone. In the event of such manufacturing defects, we will of course send you a replacement free of charge. Please write to us at hello@blushing-indigo.com and include a photo of the item.
Please note that complaints regarding the gold or silver plating are excluded from the warranty, as their durability depends on individual wearing habits and care. If a bracelet breaks due to snagging or a similar mishap on your part, there is likewise no claim to a warranty.
I am a retailer and would like to purchase for my business.
You are very welcome to. Please feel free to register for our B2B portal. Once you have been successfully approved, you will have access to our wholesale area. The minimum order value is 300 euros. We usually ship within 2-3 days.
Questions about Shipping & Ordering
Can I cancel or change my order?
Yes, you can change or cancel your order as long as it has not yet been shipped. Please contact us immediately via live chat or send an email to hello@blushing-indigo.com.
You can also reach us by phone at +49 30 94089806.
I have not received an order confirmation – what should I do?
Please check your spam folder first. If you do not find an order confirmation there, please contact us immediately via live chat or send an email to hello@blushing-indigo.com.
You can also reach us by phone at +49 30 94089806.
Where is my order?
After placing your order, you will immediately receive an order confirmation. We usually process our orders on the same day, or the following day at the latest. As soon as we have processed your order, you will receive a shipping notification via email. In most cases, we send the shipment as a DHL small package with tracking. The shipment will be delivered by your mail carrier and usually fits in the mailbox.
How long will it take to receive my order?
We generally ship your order on the same day if it is received by 3 p.m. Within Germany, shipping usually takes 1 - 3 working days; for international orders, it takes 5 - 8 working days via Warenpost International.
Is it possible to be notified about the current shipping status?
Yes, you will be notified automatically by email as soon as your order has been shipped. In this email, you will also find a tracking number that you can use to track the status of your package.
How much are the shipping costs?
Germany Standard
DHL Small Parcel (with tracking)
Cost: 3.00 EUR
Delivery time: 2-3 business days
EU countries and worldwide shipping
Deutsche Post Warenpost International (with tracking)
Cost: 6.50 EUR
Delivery time: 5-8 business days
My order is a gift. Can I have it gift-wrapped?
Yes, certainly. You can select gift options at checkout.
We ship our jewelry free of charge in eco-friendly decorative paper pouches, which are also wonderful for gifting. For special occasions, we are happy to package your order in an elegant jewelry box (€3).
You also have the option to leave a personalized message for the recipient. We will then handwrite it on a greeting card and omit the invoice.
Questions regarding returns & refunds
Do I have the option to return or cancel my order?
Certainly. You have the option to return your order within 30 days of receiving the goods without giving any reason.
How does the return process work?
If you would like to return your items, please note the conditions for returns in the cancellation policy
You can find out how to return your items on our returns page
To which address should I send the return?
Please return your goods to the following address:
Blushing Indigo GmbH
Raumerstraße 19
10437 Berlin
Germany
Tel.: +49 30 94089806
Email: hello@blushing-indigo.com
How must the goods be packaged for a return?
The goods must be returned in their original packaging and, apart from trying them on, must be unused. Should there be any indication that the goods have been used to such an extent that their value has diminished, the customer shall lose their right of withdrawal
Are returns free of charge?
As we are a small business, we ask for your understanding that we cannot offer free returns. Please send your package back independently and insured.
I’ve received a damaged delivery—what should I do?
If you receive a damaged delivery, please contact our customer service immediately using our live chat or email us at hello@blushing-indigo.com. You can also reach us by phone at +49 30 94089806. We’ll look into the situation right away and find a solution for you, either by replacing the item or issuing a refund.
How long does it take to receive my refund?
The refund will be issued to the same payment method you used as soon as we receive the goods in undamaged condition. The processing time varies depending on the payment method; for example, refunds via Klarna take a little longer.
Can I receive a refund using a different payment method than the one I used to place the order?
No. To prevent fraud, we only refund amounts to the account used when placing the order.
Can I exchange my item as well?
Yes. Please contact our customer service team or email us at hello@blushing-indigo.com. You can also reach us by phone at +49 30 94089806.
Questions about payment
What payment methods can I use to place an order with you?
You can pay with us easily and securely using PayPal, Klarna, credit card, or Sofort bank transfer. This lets you choose the method that works best for you and complete your purchase quickly. You can also pay by bank transfer in advance. We’ll ship your order as soon as payment has been received in our bank account.
Can I also pay by bank transfer?
Yes, you can also pay by bank transfer in advance. We’ll ship your order as soon as the payment reaches our bank account.
What is Klarna, and how can I pay with Klarna?
Klarna is a payment provider that lets you receive your order immediately and pay later. Simply select Klarna as your payment method at checkout and follow the instructions. You can split your payment into flexible installments over up to 6 months, giving you additional financial freedom.
Important: Please do not transfer the amount to our bank account, as your payment must be made directly to Klarna in all cases.
How and when will I receive my invoice?
You’ll automatically receive the invoice by email as soon as your order has been paid for. This way, you’ll always have an overview of your purchases and can keep the invoice safe.
Is my data safe with you?
Your security is our top priority. We use state-of-the-art SSL encryption technology to protect your personal data throughout the entire ordering process. You can rest assured that your information is safe with us.
How can I redeem a voucher code when placing my order?
You can easily enter your voucher code during checkout. Enter the code in the appropriate field, and the discount will automatically be applied to your order. This way, you save immediately on your purchase.
Can I redeem multiple vouchers in one order?
Unfortunately, you can only redeem one voucher code per order. However, feel free to combine the benefits of individual promotions and discounts by signing up for our newsletter to receive exclusive offers regularly.
Can I redeem my voucher after placing my order?
Unfortunately, a voucher code cannot be applied after an order has been completed. Please make sure to enter your code during checkout so you don't miss out on the discount.
How long are your vouchers/discount codes valid for?
The validity period of vouchers or discount codes varies depending on the promotion. Therefore, always check the terms and conditions of the voucher code in question. You can find the exact information in the details of the promotion or directly in our newsletter.
A voucher purchased from us is valid for three years.
